ARR (Annual Recurring Revenue)
MetricsAnnualized value of your subscription revenue at a point in time.
ARR is the normalized annual value of your active recurring contracts as of a measurement date. It excludes one-time fees, usage overages (unless contractually guaranteed), and services revenue. ARR is the north-star top-line metric most SaaS investors use.
MRR (Monthly Recurring Revenue)
MetricsMonthly equivalent of ARR, useful for month-over-month tracking.
MRR is ARR divided by 12, reflecting the monthly recurring revenue from active subscriptions. Track it as a waterfall: starting MRR + new + expansion − contraction − churn = ending MRR.
Net Revenue Retention (NRR)
MetricsRevenue from your existing customer base 12 months later, including expansion and churn.
NRR = (Starting ARR + Expansion − Contraction − Churn) / Starting ARR, measured on a fixed cohort over 12 months. Best-in-class SaaS companies see NRR above 120%. Below 100% means the base is shrinking.
Gross Revenue Retention (GRR)
MetricsNRR without upsell — what you keep before expansion.
GRR = (Starting ARR − Contraction − Churn) / Starting ARR. Capped at 100%. A better view of pure retention quality than NRR since expansion can mask churn.
CAC (Customer Acquisition Cost)
MetricsFully-loaded cost to acquire one new customer.
CAC = (Sales + Marketing spend) / New customers acquired. Fully-loaded CAC includes salaries, benefits, tools, and allocated overhead — not just ad spend. Investors evaluate CAC alongside payback period and LTV.
LTV (Lifetime Value)
MetricsTotal gross profit a customer generates over their lifetime.
LTV = ARPU × Gross Margin / Churn Rate. The right LTV uses gross margin (not revenue) and a churn rate measured on the same cohort. LTV/CAC above 3x is a rule-of-thumb minimum for a healthy SaaS business.
CAC Payback
MetricsNumber of months to recover CAC from gross profit.
CAC Payback = CAC / (MRR × Gross Margin). Measured in months. Best-in-class SaaS is under 12 months; under 18 is healthy; over 24 is a red flag.
Rule of 40
MetricsARR growth rate + operating margin should sum to 40%+.
The Rule of 40 is a shorthand SaaS health check: a company growing 30% with a 10% operating margin (30 + 10 = 40) is 'at rule'. It captures the tradeoff between growth and profitability and is widely used by investors and boards.
Burn Rate
MetricsNet cash consumed per month.
Gross burn is total cash out; net burn is cash out minus cash in. When founders say 'burn' they usually mean net burn. Track it monthly and against forecast. A spike in net burn without a matching revenue increase is a warning sign.
Runway
MetricsMonths of cash remaining at current net burn.
Runway = Cash on hand / Average net monthly burn. Investors generally want to see 18–24 months of runway at fundraise close. Less than 6 months and you're in raise-or-die territory.
Magic Number
MetricsSales efficiency metric — new ARR per dollar of S&M spend.
Magic Number = (Quarterly ARR growth × 4) / Prior-quarter S&M spend. Above 1.0 is strong, above 0.75 is healthy, below 0.5 means your GTM isn't returning efficient growth.
Burn Multiple
MetricsNet burn divided by net new ARR — a capital efficiency metric.
Burn Multiple = Net Burn / Net New ARR. Popularized by David Sacks. Under 1x is outstanding; 1–2x is healthy; over 3x is poor capital efficiency.